Dark Blue Hat

Return and Refund Policy

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must provide a receipt or proof of purchase.

Please contact us at brooklyncrochetdesign.com before returning the item.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved:

• We will initiate a refund to your original method of payment.
• You will receive the credit around 7-10 business days, depending on your card issuer’s policies.

Shipping

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping may be deducted from your refund (if applicable).

Non-Returnable Items

Certain items are not eligible for return, such as:

• Soiled and damaged items
• Items without receipt attached

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at brooklyncrochetdesign.com .

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at: Email: brooklyncrochetdesign.com

Shipping Policy

At BrooklynCrochetDesign, we strive to deliver your order quickly, safely, and affordably.

Processing Time

• Orders are typically processed within [1–3] business days.
• Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:

Shipping Method	Estimated Delivery Time
Standard Shipping	[3–7 business days]

Note: Delivery times are estimates and may vary depending on destination and external factors.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us immediately at brooklyncrochetdesign.com. 

We will work with the carrier to resolve the issue promptly.

Contact Us

If you have any questions about shipping, please contact:

Email: brooklyncrochetdesign.com
Address: 1668 Prospect Pl, No. 1, Brooklyn, NY 11233